Before filing a complaint to OCECPR, consumers must submit any complaint first to their service provider who is obliged to provide their subscribers with all necessary information regarding the procedure of filing a complaint and the relevant time frame for its resolution. If the consumer is not satisfied with the outcome of the complaint resolution from their provider, he/she may submit his/hers complaint in writing to the OCECPR, providing:
- full contact information
- a detailed description of the complaint
- the results of the communication with their provider
OCECPR handles consumer complaints which fall into its competences as provided by Law in the electronic communications as well as the postal sector. The Commissioner, the employees dealing with the complaints and the Office as a legal entity, do not have any civil or criminal liability for any physical or moral loss which may arise during or after the dispute of a complaint. For the restoration of any personal property or moral damage from the providers, consumers should address to the competent courts.